Service Technician

Job Title:  Service Technician

Department:  Technical Services

Reports to:  VP of Technical Services and Service Lead

SUMMARY

It is the responsibility of the Service Technician to facilitate the effective repair and efficient use of proprietary FTSI hardware and software.

ESSENTIAL DUTIES AND RESPONSIBILITIES –

  • Prepare for the testing, repair, set-up and programming of FTSI equipment.
  • Prepare and maintain written FAT testing documents for each repair.
  • Maintain test fixtures for evaluation and troubleshooting of controller boards as required.
  • Inspect and maintain equipment; update maintenance and inspection records as directed.
  • Maintain a safe working environment at all times by conforming to all established FTSI and OSHA safety policies and procedures and participating in all required safety classes.
  • Ensure maintenance of written procedures for the service, testing, troubleshooting and repair of each type of FTSI component and assembly including guidelines for determining repair efficacy of proprietary and third-party controllers.
  • Prepare for the installation and configuration of Navigator Server and GUI software.
  • Develop and inform technical approaches and designs used for specific FTSI new projects.
  • Assist as project schedules require, in the creation of repair / operation manuals.
  • Assist as project schedules require, in the assembly, termination, troubleshooting and testing of equipment or systems as required.
  • Maintain all database logs and entries for all standard Service procedural needs.
  • Strategize and organize the Service Department’s procedures in support of FTSI clients.
  • Communicate with clients and maintain a positive, open relationship geared towards customer satisfaction and expert problem-solving.
  • Maintain the Automation Engineering directory structure and the Wiki on the network to assure that all information is readily available and recognizable.
  • Availability to respond to client emergency requests for service per FTSI policy.
  • Any other duties as assigned by the VP of Technical Services and / or the Service Lead.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have an understanding of established electrical and electronic principles and safety procedures.
  • Must have experience with board level design, evaluation, troubleshooting and repair.
  • Must have experience with Microsoft Windows Operating System and Microsoft Office Suite of applications.
  • Must be self-motivated, able to work unsupervised, able to multi-task and to prioritize work.
  • Ability to adapt personal work schedule as required to meet project deadlines and assigned duties.
  • Ability to create and maintain a positive relationship with other departments.
  • Ability to communicate effectively with engineering and technical staff.
  • Ability to be a creative thinker; willingness to try new approaches to job.
  • Experience with variable speed drives and closed loop motor control.
  • Background in theatrical or industrial automation or electronic testing and service preferred.
  • Must have a valid U.S driver’s license and passport to be able to travel as required.
  • Ability and willingness to continue education outside of normal office hours towards company product knowledge and use, and industry trends and technology.
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